Terms of Service

Anyone registering, paying, and choosing to use Recovery Awareness LLC agrees to the following Consent for Service, Limits and Terms of Use:

Limits to Confidentiality and Privacy

Privacy and confidentiality are not only important to have a trusted exchange of client/ clinician information, but they are also items subject to federal law. Recovery Awareness LLC complies with federal confidentiality guidelines under Federal Confidentiality regulations (42 CFR Part 2) and the Health Insurance Portability and Accountability Act (HIPAA 45 CFR). This protection of confidentiality also specifically (42/Part 2) protects the records of mental health, alcohol and drug abuse patients, including the prohibition of re-disclosure of information from client/patient records. HIPAA also requires that mental health and substance abuse professionals provide notice to all clients that information provided by Recovery Awareness LLC and voluntarily disclosed to third parties by you (to courts, probation officers, physicians, schools, etc.) may be re-disclosed by these third parties.  

Furthermore, in compliance with the aforementioned federal laws, Recovery Awareness LLC has the obligation to limit client/customer confidentiality and report specific information in the following circumstances:

• Recovery Awareness LLC is mandated to report suspected or known abuse of children and vulnerable adults to local law enforcement and/or local child/adult protective agencies.
• Recovery Awareness LLC is mandated to report specific information to local law enforcement in situations where a client is at significant risk for taking their own life or the life (or lives) of another (others). Recovery Awareness LLC will make a concerted effort to assist clients in accessing appropriate professional care in such circumstances.
• Recovery Awareness LLC is obligated to release your records for legal proceedings if ordered by a court to do so.

Recovery Awareness LLC uses security encrypted (SSL) transmission for all professional assessment and counseling services completed online. If you choose a webcam/video/telephone service, including uploading, downloading, or faxing personal information to or from Recovery Awareness LLC, you should be aware that risk of interception of your information, though unlikely, is a possibility.  Recovery Awareness client records are stored on encrypted secure servers or in secure facilities where access is limited to the professional evaluator assigned to the client and their clinical supervisors. Identifying names are not used by the evaluator if discussing client circumstances with a professional supervisor.

There is also no express or implied warranty for any client losses, damage or harm occurring from the use of electronic services, which would include: unauthorized data interception or data/records theft by a third party, unintended utility charges by a third party, computer/electronic viruses, accidental deletion of data or records, or any other claim of harm arising from your choice to engage Recovery Awareness services using electronic means (telephone, fax, internet, wireless, email, video/webcam or any other electronic delivery services that might be used in the future).

Use of Email

Unless you specifically request that your Recovery Awareness LLC assessment report or other private information be sent via mail you consent to the following:

• To receive your report by email with an understanding that use of email does involve security risks and that Recovery Awareness LLC and its associates are not liable or responsible for breeches in your privacy which may happen for any number of reasons.
• That you agree to specifically make request in writing (email is acceptable) if you do not wish for your report or other private information to be sent by us in an email

Responsibility for Transfer of Your Records to Requesting Parties

You understand that Recovery Awareness LLC will place an official document or report signed by a credentialed professional in your online account with Recovery Awareness LLC. As noted elsewhere in this document you are responsible to review the document in its entirety before releasing it to any person or company. You may provide the official document to any requesting party at any time (e.g.  court, probation officer, attorney, employer, etc.) If you would like us to send your document or report you will be required to complete a Release of Information found in your account documents.

Recovery Awareness LLC is corporation established in the state of Florida. The name "Recovery Awareness LLC" refers to the corporate entity as well as its website (recoveryawarenesscounseling.com), directors, officers, agents, employees, successors and assigns. Hereafter, registered users of the recoveryawarenesscounseling.com website shall be referred to as "you/your", "client" or "the client". 

You agree that you are 18 years old or older, and if you are not, you will have a parent or guardian establish the registration, payment and Consent for Service and Terms of Use Agreement on your behalf. Minors using our services to obtain an assessment, agree to complete the online questionnaire portion of the assessment without the assistance of parent, guardian or any other third parties. 

You understand and consent to treatment for professional services from Recovery Awareness. Recovery Awareness services are provided by certified and/or licensed mental health practitioners and as such may render a mental health diagnosis where appropriate and indicate such diagnoses in your written records. You also consent to the release of information for therapeutic, billing, supervision and other purposes in connection with your treatment, between and among Recovery Awareness therapists, staff and service contractors who perform supervisory work on behalf of Recovery Awareness. You understand that for a more detailed description of how your (or your child’s) health information may be released and used is contained in the current Notice of Privacy Practices. This is available on the Recovery Awareness website. 

Recovery Awareness recognizes the absolute importance of keeping client records private and confidential. This section of the Agreement includes our general security practices to keep your information private:

• All records are stored on SSL encrypted servers
• Paper records/documents related to your service are kept in locked cabinets
• Account passwords are set to health industry standards to include appropriate length and sufficient variation in characters to minimize chances of access by any third party
• Sessions conducted via webcam/video are not recorded by Recovery Awareness
• Recovery Awareness does not sell your email or other personal contact information to any parties
• Occasionally for training and supervision purposes we may request that you allow an audio recording of your clinical interview. You are free to decline such requests and any recordings agreed to will be destroyed within 30 days of the recording

You understand that payment for service is due before receiving services from Recovery Awareness. Additionally, you understand that Recovery Awareness has no contractual obligation with your insurance company or yourself that would guarantee reimbursement for expenses you incur for any and all services provided by Recovery Awareness.
 

You understand that substance use or drug and/or alcohol evaluations may include chemical tests on a case-by-case basis. In the event you are not present in our office at the time of your assessment, you may be asked to obtain an independent chemical test (e.g. urine drug screen, hair test sample, etc.) from a professional lab to present with your final assessment report. Chemical test fees are not included in the cost of your Recovery Awareness assessment and are the sole responsibility of the client.

Client Cancellation Policy and Broken Appointment Fees

You understand and agree that a fee will be charged to your account if you cancel your interview or appointment with less than 24 hours’ notice. You also understand and agree that Recovery Awareness reserves the right to cancel your service and refund your payments minus any broken appointment fees if you cancel 2 or more scheduled interview or appointment times with less than 24 hours’ notice. Broken appointment fees are $50.00 per appointment and are charged to partially offset the loss of revenue which occurs when a time has been reserved for a client but which can no longer be booked due to the short notice in cancellation.

Client Will Accurately Report Information

As a client, you agree to provide accurate information about yourself and the circumstances surrounding your need for an evaluation or counseling to the best of your ability. This includes an agreement to not omit information relevant to your situation or present inaccurate information. If inaccurate information is provided or important information is purposely omitted, you will not be eligible for a refund if your assessment is not accepted.

Recovery Awareness LLC is not a Government Entity

You understand that Recovery Awareness is not a state or federal organization. While our assessments and clinical reports are generally accepted by other professionals and government agencies you also understand that any clinical conclusions, diagnoses or professional recommendations provided by Recovery Awareness may or may not be accepted or approved by courts, state or federal agencies. Furthermore, courts, state and federal agencies are not bound to agree with our assessments or clinical recommendations. 

You understand that there is a chance that internet or phone connection could be lost during your services. In the event your connection is lost, the counselor will attempt to contact you at the number you provided in your registration. If you have not heard from your counselor within five minutes, you agree to call our main number to reestablish connection and plan for continuance of your service. You also agree to hold Recovery Awareness harmless with regard to any and all claims of damage from an electronic disconnection during services (also referred to in the Hold Harmless section of this agreement).

Limited Use of Assessments

You understand and agree that professional assessments prepared for one authority (e.g. a court, a licensing agency, a child services agency, etc.) may not be accepted by another authority.  For example, a state licensing agency may require a different reporting format, provider credentials, etc. than a court, therefore making a court assessment unacceptable to their agency. Accordingly, you agree to accurately represent to ndsbs.com what authority is requesting your assessment. (see refund terms and conditions) Furthermore you understand and agree that each requesting authority has their own acceptable timeframe to consider an assessment as valid. Recovery Awareness cannot be held responsible for your submission of an assessment to an authority after what the requesting authority considers a reasonable timeframe.

Respect of Copyrights

All assessment, evaluation, educational and other material made available on our website and provided in our offices is copyrighted. You may use our materials for the purpose of an Recovery Awareness assessment, counseling or education services only. You agree not to use any aforementioned Recovery Awareness materials in any other manner, including copying, reproducing, scanning, distributing, publishing, selling or otherwise conducting commercial activity with Recovery Awareness materials. Efforts to engage in such activity are punishable by state and federal laws. 

You agree that you are using Recovery Awareness services at your own risk and without guarantee of any specific clinical diagnosis or treatment recommendations (education, counseling or other treatment services); that there is no warranty for our services; that third parties are not bound by any contracts or laws to accept or agree with our assessment, evaluation or other clinical conclusions. 

To file a complaint with us, contact the Owner of the practice at: Recovery Awareness, 7014 SW CR 796, Lake Butler, FL 32054 (352) 440-6622 You will not be retaliated against for filing a complaint.

Acknowledgement of Receipt of Notice of Privacy Practices (HIPAA)

I acknowledge my receipt of Recovery Awareness Notice of Privacy Practices. It is included not only in this Consent for Service Agreement but is also available on our website and in our office for any client to access at any time.

Any dispute arising from this Consent for Treatment and Terms of Use Agreement shall be governed by the laws and jurisdiction of the State of Florida.

Notice of Changes

Recovery Awareness may notify clients of changes or additions to its services by publishing such notice on the Recovery Awareness website. Clients may give notice to Recovery Awareness at any time by any of the following: Email: info@recoveryawarenesscounesling.com Fax: 352.224.9232 U.S. Mail: 7014 SW CR 796, Lake Butler FL 32054

This Agreement constitutes the entire agreement between you, the client, and Recovery Awareness LLC. The content represented herein supersedes all previous written or verbal terms of use agreements. Recovery Awareness LLC may amend, modify, clarify, or remove any part of this agreement with notice through the ndsbs.com website. Any use of Recovery Awareness services by you after any amendments, modifications, clarifications, or deletions shall be deemed to constitute acceptance by you of the updated terms of the agreement. You understand that if a court deems any part of this agreement to be illegal or a violation of Florida statutes, the remaining parts of the agreement shall be considered valid and enforceable until proven otherwise in an Florida court of law. By signing in person or clicking on the "agree" button below this Consent for Service, this Limits and Terms of Use Agreement shall be construed and controlled by the applicable laws of the state of Florida and the United States of America.